Shipping & Returns

Shipping policy

All orders are processed within 1 to 2 business days (excluding Mondays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer free standard shipping for all orders over $100.

We also offer free flat rate standard shipping of $7 anywhere in the U.S.

Expedited shipping options are available with charges calculated and displayed at checkout.

International Shipping

We currently do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@denisehouserdesign.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Standard shipping via USPS can be delivered to P.O. Boxes, however expedited options are not available to ship to P.O. Boxes.

Refunds, returns, and exchanges

We gladly offer free returns on all items within 30 days of original purchase. Email info@denisehouserdesign.com and we will provide you with a shipping label for a simple and easy return.

All returns must be:

In saleable condition
Have no signs of wear or condition
In its original condition with tags still attached (if any) In original packaging
Should the returned item not meet the above return guidelines, Houser has the right to deny a return and have the item re-shipped to customers.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@denisehouserdesign.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.